Terms and Conditions
Please send a message via the Contact Us page, alternatively, you can call us on 01492 593062 (International +44 1492 593062) or write to us at:
Parc Caer Seion,
Making a PurchaseTo make a purchase click the ‘Add to Cart’ button on a product. This will take you to your shopping basket where you can choose to either 'Check Out', 'Update Cart', 'Continue Shopping' or pay via PayPal. You'll be asked to either sign into your account or to checkout as a guest. We accept Visa, AMEX, Apple Pay, Google Pay and MasterCard card payments as well as PayPal.
CONTRACTUAL NOTE: When confirmation of an order is received, this does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, upon the sending of an invoice. We have included this term to protect us in the event of inadvertently under-priced goods, or if we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Out of StocksIf your item is not in stock, you will be contacted immediately, and we will supply you with the nearest equivalent. This is a courtesy measure and does not affect your statutory rights.
Returns PolicyIf an order is incorrectly delivered or found to be unsatisfactory, we shall provide a full refund or replacement. If you wish to return an item, please contact us and we will supply you with a freepost return label. Apply this to the outside of the envelope/box and enclose a copy of the original invoice.
Provided that goods are unopened and we are notified within 6 weeks of the date of invoice, you may exchange goods or get a refund.
Discount / Voucher T&C's
I. You cannot use a discount voucher in conjunction with any other sales discounts or promotional offers unless the specific terms relating to the promotions state that you can combine it with other offers.
II. Discount vouchers will expire on the date specified. If there are issues with product availability you will be notifed via email or a message on the website.
III. Discount vouchers have no cash redemption value.
V. We reserve the right to change or discontinue the discount voucher scheme at any time.
I. We have the right to revise and amend these terms and conditions of sale to reflect changes affecting our business, this includes changes to technology, payment methods, relevant laws and regulatory requirements and our website's capabilities.
II. You will be subject to the policies and terms and conditions of sale in force at the time of a discount vouchers use. This is not the case for any changes in policy or terms and conditions that are required to be made by law.